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Health & Safety Protocols

Jamaica Inn has been in the Morrow family for more than 60 years, and for the past 15 years, Tripadvisor has ranked it in the top 1% of more than 300 hotels on the island. Our success comes from treating everyone like family.

So, we know how important it is to keep our guests and staff safe and healthy. That is why we are working hard to provide a safe and relaxing retreat for you during your next stay. From staff education to regularly sanitizing rooms and common areas we are continually evolving health and safety protocols set for by the WHO and Jamaica’s Ministry of Health to ensure a wonderful vacation experience. Following are a summary of the most important actions.

We look forward to entertaining you soon.

Signature

Eric Morrow, Owner

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Staff

Daily health screening, including temperature checks; Frequent sanitization of all associate common areas; Thorough re-training on proper hygiene and best practices; Personal Protective Equipment (PPE)

Cleanliness

Increased frequency of sanitization with EPA-certified cleansers that are CDC-compliant; Additional guest sanitization stations in public areas; Increased steam cleaning of all soft furnishings and A/C air filters

Social Distancing

Signage and distance indicators will be used throughout the hotel in high-traffic areas to allow for and encourage proper social distancing

Arrival Experience

Hotel provided vehicles sanitized after every transfer. Drivers in full PPE. Self-parking recommended for others. All bags sanitized upon arrival. Non queuing experience that allows for maximum social distancing; Limited contact check-in and -out process

Food & Beverage

Higher frequency of hand sanitization by cooks with limited contact in kitchen prep; Attendant-only served Gala events, receptions and high tea stations; individually wrapped cutlery items. Cleaning and disinfecting measures follow CDC and EPA guidelines; Kitchens are deep cleaned and sanitized more frequently including the cleaning of food prep stations after each use; All dining tables, chairs and common furniture will be adequately spaced and disinfected after each guest use.

Amenities

In-room hand sanitizer; Watersports equipment will be cleaned after each use and single guest use encouraged; Pool furniture arranged for proper social distancing; Thorough disinfecting of equipment in fitness center with limited capacities

Response & Protocols

Enact safety protocols specific to COVID-19; Coordinate medical assistance requests or self-isolation needs; Deep cleaning of all known points of contact and re-cleaning of impacted common and high-traffic areas; Assist health professionals with contact tracing

Spa

Reduced capacity limits and scheduling modifications; Required PPE for associates and service providers; Stringent cleaning and disinfecting following each service; Modified treatment protocol to ensure guest and staff safety

Housekeeping

Cleaned and disinfected guest rooms will have a “Diamond Clean” seal of approval sticker upon completion; Single-use amenities provided in each guest room; Enhanced disinfecting of high-touch items; Requested items will be delivered in a contactless manner